Refund and Return Policy

Refund & Return Policy

Last Updated: June 12, 2026

At The Contrast Theory, we stand behind the products we sell. This policy outlines exactly how cancellations, returns, refunds, damaged shipments, and warranty claims are handled.

By placing an order, you agree to the terms below.

Order Cancellations

Orders may be canceled free of charge before they have been submitted to the manufacturer or warehouse for processing.

Once an order has been submitted for processing, a cancellation fee equal to 5% of the order value will apply.

Once an order has shipped, it can no longer be canceled and will instead be treated as a return request under the Return Policy below.

Refunds for approved cancellations are processed within 5 business days.

Return Eligibility

Return requests must be submitted within 30 calendar days of delivery.

To qualify for a return:

  • The product must be unused.
  • The product must be uninstalled.
  • The product must be in its original packaging.
  • The product must include all accessories, manuals, and components.
  • The product must show no signs of wear, use, modification, or damage.
  • The customer must obtain return authorization from The Contrast Theory before shipping the product back.

Products returned without authorization will be refused.

Return Shipping Costs

Customers are responsible for all return shipping costs.

The Contrast Theory does not provide prepaid return labels for voluntary returns.

All returned products must be shipped using a trackable shipping method.

Restocking Fee

All approved returns are subject to a 20% restocking fee.

The restocking fee is deducted from the refund amount.

Original shipping charges are non-refundable.

Non-Returnable Products

The following products cannot be returned:

  • Custom-built products
  • Made-to-order products
  • Personalized products
  • Installed products
  • Assembled products
  • Clearance items
  • Final sale items
  • Replacement parts
  • Warranty replacement products
  • Products returned more than 30 days after delivery

No exceptions will be made.

Damaged Deliveries

Customers must inspect all deliveries before signing for receipt.

If a shipment arrives damaged:

  1. Note the damage on the delivery receipt.

  2. Take photographs of the product and packaging.

  3. Email all photographs to The Contrast Theory within 48 hours of delivery.

Failure to report damage within 48 hours voids eligibility for freight damage claims.

If a claim is approved, The Contrast Theory will provide one of the following remedies:

  • Replacement parts

  • Product replacement

  • Repair assistance

The remedy will be determined solely by The Contrast Theory and the manufacturer.

Defective Products

Products that arrive with a manufacturing defect must be reported within 7 calendar days of delivery.

Customers must provide:

  • A written description of the issue

  • Photos of the product

  • Videos demonstrating the defect when requested

Approved defects will be handled under the manufacturer's warranty policy.

The Contrast Theory does not provide cash refunds for warranty claims.

Warranty resolutions may include:

  • Replacement parts

  • Product repair

  • Product replacement

Refused Shipments

If a customer refuses delivery of a shipment that is not damaged, the following fees will be deducted from the refund:

  • Original shipping charges

  • Return freight charges

  • 20% restocking fee

The remaining balance will be refunded after the product is received and inspected.

Refund Processing

Refunds are issued only after:

  1. The returned product is received.

  2. The product passes inspection.

  3. Return eligibility is confirmed.

Approved refunds are processed within 30 business days.

Refunds are issued to the original payment method only.

Chargebacks

Customers agree to contact The Contrast Theory before initiating a chargeback or payment dispute.

Any chargeback filed before attempting to resolve the issue directly may result in delayed claim processing while documentation is reviewed.

Contact Information

Questions regarding returns, refunds, cancellations, or warranty claims may be directed to:

The Contrast Theory

Email: contact@thecontrasttheory.com

Response Time: Within 2 business days

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST